Terms & Conditions

Terms and conditions

Welcome to the nordicdesignforum.co.uk website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us by e-mail at customerservices@nordicdesignforum.co.uk or call us on 07894 801056 between 9am - 9pm.

Definitions

"Conditions" means these terms and conditions and the Special Conditions.

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

"Product" means a product displayed for sale on the Website.

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided.

"Special Conditions" means the terms and conditions in the Product Description.

"Personal Information" means the details provided by you on registration; "We/us" means Nordic Design Forum.

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.

"You" means a user of this Website.

"Users" means the users of the Website collectively.

"Website" means the website located at www.nordicdesignforum.co.uk or any subsequent URL which may replace it.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. 

Registration

You warrant that:

• The Personal Information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at customerservices@nordicdesignforum.co.uk, or by calling us on 07894 801056 between 9am - 5.30pm.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:
• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or
indirectly, 
for (i) the privacy practices of such websites, 
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We and our third party providers of advertisements and content may collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us to improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online, you will be given the option to receive information from Nordic Design Forum by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customerservices@nordicdesignforum.co.uk, or calling us on 020 8133 1204 between 9am - 5.30pm.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Please check back frequently to see any updates or changes to our privacy policy.

Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required for creating the contract between you and us are as follows:

• You place the order for your products on the Website by pressing the 'confirm order' button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Nordic Design Forum.

• As your product is shipped from our warehouse, we will send you a despatch confirmation email.

• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in 'Change or cancel an order'.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than seven working days after the day on which you receive the Products.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

• Goods made to your specification

Delivery and Risk

UK Delivery
We despatch items ordered by you as they are available using Royal Mail recorded delivery and, therefore, someone will be required to sign for the package.

Except for bulky or heavy items, regular shipping is charged at £5.95 for the first item, with a further £1.00 for each extra item on top of that up to a maximum of £9.95.

Alternative delivery options are available on request, ideal if your order is required urgently. 
To discuss this with our customer services team, please call 07894 801056.

We aim to deliver in stock items within 3 working days if you order before midday Monday - Friday (excluding bank holidays). We will use our reasonable endeavours to ensure that this estimated delivery time is met, but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.

International Delivery
We despatch items ordered by you as they are available using International Signed For Delivery and, therefore, someone will be required to sign for the package.

Delivery options are available on request, ideal if your order is required urgently. To discuss this with our customer services team, please call +44 (0) 208 1331204.

General Information

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel, if you request it to be left somewhere rather than signed for at your address.

On occasion, items may be lost in transit. If this occurs, please contact our customer services team by email at customerservices@nordicdesignforum.co.uk or by telephone on 07894 801056 quoting your order number and full delivery address and we will investigate with the carrier.

Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

Cancellation and Returns

Should you wish to cancel or return any of your goods, you may only do so in accordance with our cancellation and returns policy:

Prior to Delivery

Contacting our customer services team, quoting your order reference number, by email customerservices@nordicdesignforum.co.uk or by telephone on +44 (0) 20 81331204.

After Delivery

You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods. In order to do so, contact our customer support team, quoting your order reference number, by email at customerservices@nordicdesignforum.co.uk or by telephone on 07894 801056 to cancel your order (or any part of it) and then returning the item to us by post to this address: 

Customer Services Department
Nordic Design Forum
Swaynes
Guildford Rd
Rudgwick
West Sussex
RH12 3JD, UK

We recommend you obtain a certificate of posting

This is subject to the following conditions:

• You are responsible for returning the item to us
• You will be responsible for the costs of return (unless the item is faulty)
• The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
• You will receive a full refund of the price paid (including relevant delivery charges)

Faulty Goods

If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

This policy does not affect your legal rights.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up-to-date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if, for any reason, one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Nordic Design Forum and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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